What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Account has been downgraded

    Asked by BE on April 09, 2017 at 08:38 PM

    Good morning.

    On March 28 I used a new credit card to purchase the Silver package and made a yearly payment of $390 to Jotform.

    Our account has now been downgraded to free.

    Can some one please contact me so that we can rectify this issue?

    Thanks and have a good day

    Kama

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 09, 2017 at 09:28 PM

    I checked your account and I noticed that you have subscribed to Silver Yearly Plan last March 28, 2017. Your account was downgraded back to free because the previous plan Premium Yearly expired on March 26, 2017. 

    I have now changed your account status into Silver Yearly Plan. 

    Do let us know if you need further assistance.
    Regards.