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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Multiple submissions and emails for the same submit

    Asked by candy on April 10, 2017 at 02:40 AM

    Our user named "Simplyglitzy" has sent us an email regarding that she has some users receiving autoresponders multiple times despite having one autoresponder in her forms and she receives multiple submissions related to these users.

    I have checked her account history and form configurations. I have seen that some of the users receive multiple emails with one-minute intervals.

     

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    JotForm Support

    Answered by Rose on April 10, 2017 at 03:14 AM

    Hi Candy,

    Please note that it is not a bug. As we checked together, the number of autoresponders is equal to number of submissions for the reported people. Could you please inform user about our unique submission feature.