Multiple submissions and emails for the same submit

  • Profile Image
    candy
    Asked on April 10, 2017 at 02:40 AM

    Our user named "Simplyglitzy" has sent us an email regarding that she has some users receiving autoresponders multiple times despite having one autoresponder in her forms and she receives multiple submissions related to these users.

    I have checked her account history and form configurations. I have seen that some of the users receive multiple emails with one-minute intervals.

     

  • Profile Image
    Rose
    Answered on April 10, 2017 at 03:14 AM

    Hi Candy,

    Please note that it is not a bug. As we checked together, the number of autoresponders is equal to number of submissions for the reported people. Could you please inform user about our unique submission feature.