What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Curt Bowen on July 04, 2012 at 08:10 PM

    i can not find how to update my credit card information

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    Answered by jeanettebmz on July 04, 2012 at 08:14 PM

    Hello Mr. Bowen

    Please kindly follow these instructions in order to change your credit card information :

     1. First of all, you would need to find your Plimus username in the email that was sent to you when you first paid for your subscription (Plimus is our Payment Gateway)

    ==> If you are not able to retrieve your Plimus username from your inbox, then follow these steps , before to continue to step 2

    (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings,


    b. then click the Cancel button



    c.  Copy your Plimus' username (it's only numbers) and if you have forgotten your password,  click the Forgot Password link


    After clicking on that, type your email address and your Plimus username  , expect a message into your inbox and retrieve your Plimus password.



    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    3. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription

    4. Save the changes that you made.

    Feel free to look for more assistance whenever you need it.

    We are always happy to assist!


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    Answered by Curt Bowen on July 04, 2012 at 08:29 PM
    I updated my account card billing. please do not stop my jot forms as I use
    it on a multitude of platforms always running
    Curt Bowen
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    Answered by jeanettebmz on July 04, 2012 at 08:43 PM

    Hello again Mr. Bowen, Plimus will not attempt to process this charge again until instructed by you. Please follow the email notification  from them so you can complete the process

    Best regards