billing

  • Profile Image
    Curt Bowen
    Asked on July 04, 2012 at 08:10 PM

    i can not find how to update my credit card information

  • Profile Image
    jeanettebmz
    Answered on July 04, 2012 at 08:14 PM

    Hello Mr. Bowen

    Please kindly follow these instructions in order to change your credit card information :

     1. First of all, you would need to find your Plimus username in the email that was sent to you when you first paid for your subscription (Plimus is our Payment Gateway)


    ==> If you are not able to retrieve your Plimus username from your inbox, then follow these steps , before to continue to step 2

    (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings,

     

    b. then click the Cancel button

     

     

    c.  Copy your Plimus' username (it's only numbers) and if you have forgotten your password,  click the Forgot Password link

     

    After clicking on that, type your email address and your Plimus username  , expect a message into your inbox and retrieve your Plimus password.

     

    ==> NOW CONTINUE ON STEP 2


    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp


    3. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription



    4. Save the changes that you made.


    Feel free to look for more assistance whenever you need it.

    We are always happy to assist!

    Jeanette

  • Profile Image
    Curt Bowen
    Answered on July 04, 2012 at 08:29 PM
    I updated my account card billing. please do not stop my jot forms as I use
    it on a multitude of platforms always running
    Curt Bowen
  • Profile Image
    jeanettebmz
    Answered on July 04, 2012 at 08:43 PM

    Hello again Mr. Bowen, Plimus will not attempt to process this charge again until instructed by you. Please follow the email notification  from them so you can complete the process

    Best regards

    Jeanette