What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is the reports showing us random characters.

    Asked by Sherif Al-Marayati  on April 10, 2017 at 06:23 AM

    Dear all,

    When we downloaded a report for the 'Helpline Enquiry Log' some of the information looks to be corrupted. Do you know why this would happen?




  • Profile Image
    JotForm Support

    Answered by Jim_R on April 10, 2017 at 07:22 AM

    The submission data isn't corrupted. The reason why you're seeing it that way was because you enabled Form Encryption.

    Complete guide: What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    Please keep in mind that when you enable encryption, your submission data will be encrypted everywhere and the only places where you can decrypt your data are:

    1. From the Submission Page

    2. Or through Email

    Reports, exports, downloads, etc. will always be encrypted and there's no way to decrypt them from those sources directly.

    To give you an idea how to decrypt your submission data, both from your Submissions page and from Email, refer to the following clips:

    1. Via Submission page:

    2. Via email notification:

    If you need more info, just click the link I gave above.

    To sum it up, these are your options:

    1. Either continue with the encryption and restrict yourself from viewing decrypted data from the Submissions Page and Email

    2. Or, disable encryption now and have an option to export your submission data, unencrypted, anywhere

    It's worth noting that previously encrypted data can not be decrypted even if you disable encryption now. You can only decrypt them on those 2 places I mentioned above.