What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Noficitations: Why images are not loading in the Outlook app for Windows?

    Asked by Longueville17 on April 10, 2017 at 06:38 AM

    Hotmail/Outlook issues with imagery - can someone take a look and see if I have some settings missing or something?

     

    The attached is opened using outlook on a windows machine

     

    Thank you!

    Page URL:
    https://form.jotformeu.com/70934291736361

    Screenshot
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    JotForm Support

    Answered by AIDAN on April 10, 2017 at 07:19 AM

    Could you please try to open this email using the web version instead of Outlook, to see if these images are shown correctly there? Thank you in advance.

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    Answered by Longueville17 on April 10, 2017 at 08:03 AM

    Hi Aidan,

    Unfortunately these submissions won't be accessed through webmail address, only through Outlook so this is where I need the issue resolved

    Images do appear (though weirdly formatted) when viewing through a browser, but the primary concern is outlook

    Thank you!

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    JotForm Support

    Answered by Kevin_G on April 10, 2017 at 09:45 AM

    I've just cloned your form and tested the email notification on my end, I cannot seem to replicate the problem  even when viewing the email in a web browser. 

    As per your screenshot, seems like resources are not loaded, this may be due to filters in your internet connection or any other security method that blocks the email resources. 

    I would suggest you to try opening your emails while connected to a different network or try with a different computer to find if the issue persists. You may also try deleting the current email notification and adding a new one

    You could also check that anything from JotForm is blocked either in the network or in the antivirus software you're using, otherwise you may continue experiencing the problem. 

    Do let us know how it goes.