What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    El formulario transforma los caracteres

    Asked by femeba on April 10, 2017 at 09:52 AM

    Hola, después de un día que no funcionaba jotform. Uno de nuestros formularios cambio todos los caracteres que llevaban acentos a otros diferentes. Cada vez que lo corregimos los cambia. y no encontramos el botón "para guardar cambios".

    El formulario es Inscripción Curso NBF

    Necesitamos una solución inmediata, gracias.

    Page URL:
    https://form.jotformpro.com/53022890808961

  • Profile Image
    JotForm Support

    Answered by david on April 10, 2017 at 11:00 AM

    I checked your form and it looks like special characters are there at this time:

    If this is not what you were referring to, let us know which characters are being changed and we will take another look.

  • Profile Image

    Answered by femeba on April 10, 2017 at 12:44 PM

    Characters that have "tilde or accent" are
    Characters that have "tilde or accent" are changed by different
    characters. á é í ó ú
    El 10/04/2017 a las 11:59 a.m., JotForm escribió:
    ...
  • Profile Image
    JotForm Support

    Answered by david on April 10, 2017 at 01:21 PM

    I tested with your form and it looks like the form itself is bugged.  I deleted all the fields from my test copy then added them back and it fixed the issue.

    Here is a working copy of the form:

    https://form.jotformpro.com/70994905852974

    If you clone it to your account it should work as expected and not change characters:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    I cleared your forms cache to see if that would allow for the fields to update.  If it does not, oddly enough, deleting a field then restoring it with the revision history or undoing the deleting with cntrl+z on the keyboard should refresh the field and allow for special characters to stay.