- femebaAsked on April 10, 2017 at 09:52 AM
Hola, después de un día que no funcionaba jotform. Uno de nuestros formularios cambio todos los caracteres que llevaban acentos a otros diferentes. Cada vez que lo corregimos los cambia. y no encontramos el botón "para guardar cambios".
El formulario es Inscripción Curso NBF
Necesitamos una solución inmediata, gracias.
- JotForm SupportdavidAnswered on April 10, 2017 at 11:00 AM
I checked your form and it looks like special characters are there at this time:
If this is not what you were referring to, let us know which characters are being changed and we will take another look.
- femebaAnswered on April 10, 2017 at 12:44 PM
Characters that have "tilde or accent" are
Characters that have "tilde or accent" are changed by different
characters. á é í ó ú
El 10/04/2017 a las 11:59 a.m., JotForm escribió:
- JotForm SupportdavidAnswered on April 10, 2017 at 01:21 PM
I tested with your form and it looks like the form itself is bugged. I deleted all the fields from my test copy then added them back and it fixed the issue.
Here is a working copy of the form:
If you clone it to your account it should work as expected and not change characters:
I cleared your forms cache to see if that would allow for the fields to update. If it does not, oddly enough, deleting a field then restoring it with the revision history or undoing the deleting with cntrl+z on the keyboard should refresh the field and allow for special characters to stay.