El formulario transforma los caracteres

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    femeba
    Asked on April 10, 2017 at 09:52 AM

    Hola, después de un día que no funcionaba jotform. Uno de nuestros formularios cambio todos los caracteres que llevaban acentos a otros diferentes. Cada vez que lo corregimos los cambia. y no encontramos el botón "para guardar cambios".

    El formulario es Inscripción Curso NBF

    Necesitamos una solución inmediata, gracias.

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    david
    Answered on April 10, 2017 at 11:00 AM

    I checked your form and it looks like special characters are there at this time:

    If this is not what you were referring to, let us know which characters are being changed and we will take another look.

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    femeba
    Answered on April 10, 2017 at 12:44 PM

    Characters that have "tilde or accent" are
    Characters that have "tilde or accent" are changed by different
    characters. á é í ó ú
    El 10/04/2017 a las 11:59 a.m., JotForm escribió:
    ...
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    david
    Answered on April 10, 2017 at 01:21 PM

    I tested with your form and it looks like the form itself is bugged.  I deleted all the fields from my test copy then added them back and it fixed the issue.

    Here is a working copy of the form:

    https://form.jotformpro.com/70994905852974

    If you clone it to your account it should work as expected and not change characters:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    I cleared your forms cache to see if that would allow for the fields to update.  If it does not, oddly enough, deleting a field then restoring it with the revision history or undoing the deleting with cntrl+z on the keyboard should refresh the field and allow for special characters to stay.