What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has been suspended. I would like to know why.

    Asked by Felipe  on April 10, 2017 at 11:24 AM
    My form has been suspended. I would like to know why.
    Page URL:

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    JotForm Support

    Answered by ktyaguirre on April 10, 2017 at 11:50 AM

    Thank you for contacting us!

    Your account was suspended because it was requesting login credentials.


    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    Please refrain to elaborate this type of forms and drawing unwanted attention.

    Your account has been activated. Your form cleared. You can continue to develop it.


    Thank you.