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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Emails not being delivered - not on bounce list

    Asked by ITAParts on April 10, 2017 at 12:40 PM

    I've stopped receiving notifications when my forms are filled out.  I've had problems with this in the past and the resolution was removing the address from my bounce list.  I've checked the bounce list and my email address is not on there and yet I'm still not receiving emails.  Can someone help?

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    JotForm Support

    Answered by Kevin_G on April 10, 2017 at 01:31 PM

    I've checked your email account history and found some blocked/bounced emails, you could also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    I would suggest you to ask your email provider to white-list our IP addresses and mail server info, this way you will avoid emails being blocked due to any security filter. 

    Whitelisting-JotMails-IP-Addresses

    You could also set up your custom sender email address using the SMTP method, this way you will have more control over the emails and how they're sent: How-to-Setup-SMTP-for-a-Form

    If the issue still persists, please share us the link to your form so we can further check it on our end.