What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form has stopped working in my site.

    Asked by squaredealelectrical on July 05, 2012 at 04:56 AM

    hellow we have a form on our website using the jotform facility and has stopped working. The site is www.squaredealelectrical.co.uk and the buton to press is "quick quote" we can not seem to find out why it is not working. Have you any ideas

     

    Regards

     

    Martin

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    JotForm Support

    Answered by idarktech on July 05, 2012 at 05:04 AM

    Hi Martin,

    What exactly you mean by "stopped working"? Do you mean the notification email for that form has stopped working? I just tested your form on that site and everything seems to work fine. Please give us more details about your question so that we can further assist you. Thank you.

  • Profile Image

    Answered by squaredealelectrical on July 05, 2012 at 05:30 AM

    Sorry about that it seems that our server is running slow. Am I right in saying that there will be a delay using jot form ?

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    JotForm Support

    Answered by idarktech on July 05, 2012 at 05:31 AM

    Martin,

    If my supposition above is right, maybe changing your form notification's sender email to noreply@jotform.com would help. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to Delivery Postcode, just like this:

     

    Also, try adding noreply@jotform.com to your trusted senders list.

    Check if this fixes the problem. Thanks!

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    JotForm Support

    Answered by idarktech on July 05, 2012 at 05:34 AM

    Ops! I've replied late. Anyway, I haven't observed any delay with your form, it works fine on your page. If you've encountered any delay with your form, try changing "form" to "www" on your form URL. For example:

     

    From:

    <script src="//form.jotform.com/jsform/11665922616"></script> 

    To:

    <script src="//www.jotform.com/jsform/11665922616"></script> 

    Hope this helps. Let me know if you have any further questions. Thank you.