What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't add my logo to the form

    Asked by studioknj on April 10, 2017 at 02:38 PM

    I choose image on the left bar, and I can't click on choose file, its light grey and doesn't let me click, if I try to drag my image into the box, it just displays the logo and nothing else.

    I'm editing the form also, so it looks like I'm asking for an image in the form, but thats not what I want to do.

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    JotForm Support

    Answered by Kiran on April 10, 2017 at 03:00 PM

    I have checked the image upload feature and it seems to be working fine at my end. Could you try logging into a private/incognito window and see if you are able to add a new image to the form? You may also check using a different browser. 

    Please check and let us know if the issue still persists. We will be happy to assist you further. 


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    Answered by studioknj on April 10, 2017 at 03:45 PM
    I figured it out! Thanks so much!
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    JotForm Support

    Answered by Kiran on April 10, 2017 at 04:14 PM

    Great! Glad to see that you have figured out the issue now and fixed it. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!