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    Autoresponder email not working

    Asked by lemaybe on April 10, 2017 at 03:08 PM

    I have tried a number of times to set up an autoresponder email that will attach PDF of the responders answers upon submissions. I have added this function using settings--email--+--autoresponder email. I have turned on the PDF attachment button, I have made email mandatory for submission.

    I had it working last week, and now I do not receive an autoresponser email when testing.

    Cheers,

     

    Ben

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    JotForm Support

    Answered by Jan on April 10, 2017 at 04:18 PM

    I cloned your form and I noticed that the "Recipient" of the autoresponder email is not configured correctly. The "Recipient" is set to a "Text" element, it should be an "Email" field.

    Please go to the autoresponder wizard and change the "Recipient Email" value to "Email Address".

    In this way, the autoresponder email recipient will use the value entered int he "Email Address" field.

    Related guide: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email.

    Hope that helps. Thank you.