Autoresponder email not working

  • lemaybe
    Asked on April 10, 2017 at 3:08 PM

    I have tried a number of times to set up an autoresponder email that will attach PDF of the responders answers upon submissions. I have added this function using settings--email--+--autoresponder email. I have turned on the PDF attachment button, I have made email mandatory for submission.

    I had it working last week, and now I do not receive an autoresponser email when testing.

    Cheers,

     

    Ben

  • Jan
    Replied on April 10, 2017 at 4:18 PM

    I cloned your form and I noticed that the "Recipient" of the autoresponder email is not configured correctly. The "Recipient" is set to a "Text" element, it should be an "Email" field.

    Autoresponder email not working Image 1 Screenshot 30

    Please go to the autoresponder wizard and change the "Recipient Email" value to "Email Address".

    Autoresponder email not working Image 2 Screenshot 41

    In this way, the autoresponder email recipient will use the value entered int he "Email Address" field.

    Related guide: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email.

    Hope that helps. Thank you.