What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form appears to keep the results cached and it never refreshes.

    Asked by ktolliver on April 10, 2017 at 03:41 PM
    Also, in testing the form appears to keep the results cached and it never refreshes.  For example, if I choose qty 1 of item number ABC and qty 3 of item number DEF, those results never go away.  The next person that touches the form still has those qtys selected instead of being able to start from zero.
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    JotForm Support

    Answered by BJoanna on April 10, 2017 at 03:56 PM

    I was not able to replicate mentioned issue. Each time when I reloaded the form quantity options were reset back to zero. 

    Previously entered data would only be saved if Auto Fill feature on the form is enabled. 

    How to Enable Auto Fill on Forms

    I have checked and this feature is disabled on your form. If it was previously enabled, because of that you were seeing previously entered data. 

    However even if this feature is enabled your users will not see data that you have entered when they open the form, because data is saved locally, in browser cache. 

    If you still have issues on your end and you see previously entered data, try to use some other browser or clear your browser cache. 

    In case that this issue is related to your embedded form, please provide us URL of the webpage.

    Let us know if you need further assistance.