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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I have accidentally uploaded the incorrect privacy key to my work computer

    Asked by amandabenham on April 10, 2017 at 07:32 PM



    I accidentally uploaded simply a link to my forms rather than the privacy key on my work computer (when key was requested to open a form) and now the forms are not getting de-encrypted.  Help!  How can I upload the correct key (which I now have)?




    Amanda Benham

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    JotForm Support

    Answered by jonathan on April 10, 2017 at 09:08 PM

    Please refer also to the user guide: Encrypted-Forms-and-How-to-Use-Them

    To remove the encryption on your encrypted form, you just need to upload the private key you have using the upload button when using the link to view the data.

    Click of the Choose File to open the upload screen.

    Look for this screen image.


    Let us know if you are still not able to do it.