"Configurable list"-widget doesn't always expand

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    Asked on April 11, 2017 at 06:27 AM

    I've been using "Configurable list" quite alot but all of a sudden it doesn't always expand.


    On IE it looks like this (works):

    However on Chrome and FireFox THE SAME Configurable list looks like this (doesn't work). The list doesn't expand so the respondent can only enter a maximum of three "Service Areas" - thereafter the "+" is no longer visible.



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    Answered on April 11, 2017 at 08:05 AM

    I checked your form (https://eu.jotform.com/AUVU_Sverige/Evaluation-form-data) on both Chrome and Firefox but I was not able to encounter the issue you are reporting. The configurable list widget seems to work fine. I was able to expand the widget to more than 3 rows.



    Are you still encountering the issue? If the issue still persists, please provide us the version of your Chrome and Firefox where you encounter the issue so we can further investigate. If you have embedded your form to your website, please also provide the exact URL so we can further check.

    We will wait for your response.


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    Answered on April 12, 2017 at 04:37 AM

    Thank you for your reply!

    This is sooo strange - yesterday it didn't work for me using Firefox & Chrome (I even restarted my computer but it still didn't work)...

    Today it works like a charm!!

    Problem is gone :-)