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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive forgot password email

    Asked by Tiana on April 11, 2017 at 06:33 AM

    I have the same problem.

    Can you help me, too

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    Answered by Sven on April 11, 2017 at 06:37 AM

    I have just checked your account and your email is not in the bounce list, can you please explain what is the problem that you're having? I can see that your account has 2 guest accounts, and one free account associated with it. 

    If you would like to check if your email address is in the bounce list, please refer to this link:

    How to Remove Your Email Address from Bounce List


    Thank you

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    Answered by Tiana on April 11, 2017 at 06:45 AM
    The problem was, that I forget my password and no mail to reset the password is received.
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    JotForm Support

    Answered by Chriistian on April 11, 2017 at 08:59 AM

    I checked the email you use on this thread (tiana@st-meiers.de) and currently it is associated with the account Tiana29. I have resent the forgot password instruction to your email and based on our logs the email was successfully sent.


    Please check your email if you have now received the forgot password instructions. If the email is not in your inbox please also check the spam folder to see if the email went there.


    Do let us know if you need further assistance.