What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to recover a form that was "in process"?

    Asked by Susan Rouanzion  on April 11, 2017 at 07:29 AM

    I hadn't finished filling out a form last week, and now all of my answers are gone.  Only the blank form remains, and I had a couple hours in it.

    Page URL:
    https://form.jotform.com/70305151424140

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 11, 2017 at 09:21 AM

    Hi Susan,

     

    I checked the form and it seems that the autofill feature of the form is enabled. It means the inputted data are first saved in the browser so you can continue filling up the form later. If you haven't submitted the form yet, you can access again the data you have filled on the same browser/computer where you first filled up your form. 

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by Susan Rouanzion  on April 11, 2017 at 09:44 AM
    The form I had been filling in is now blank – everything I had filled in went away… how do I get it back?

    Thank you!

    Susan



    Susan Rouanzion, CMCA, AMS, PCAM
    Community Manager
    Office:






    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 11, 2017 at 11:45 AM

    Please note that with Auto Fill feature data will be saved only for one day. You mentioned that you have filled your form last week. Unfortunately your data is gone and you will have to fill the form again. 

    If you want to save your data longer (90 days), then I would suggest you to use Save Form and Continue Later Session Method.

    How to Save Forms and Continue Later

    Let us know if you need further assistance.