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  • Profile Image

    Problem with my form

    Asked by lokalninaturalni on April 11, 2017 at 08:02 AM

    Hi,

     

    from tommorow morning me and my clients noticed some problem with the form.

    We cant use a drop down list made with "Payments / Purchase Order" element.

    Website hangs for a long time and according to alert message "it's connected with some JAVA Script problems".

    It's impossible to collect orders right now that's why i'm asking for quick help.

     

    Regards

    Krystian

    Page URL:
    https://form.jotformeu.com/lokalninaturalni/NaturalnaWielkanoc

    Screenshot
  • Profile Image
    JotForm Developer

    Answered by Helen on April 11, 2017 at 09:51 AM

    Hello Krystian,

    Thank you for contacting us.

    I've sent a test submission to your form in order to replicate your issue on my side. (please ignore it). However, I did not encounter any issue on my side. As you can see below video:

    As I understood to your alert, the problem related to your browser and computer. Please try to replicate it again and the issue still persists please let us know.

    Please do not hesitate to contact us, if you have any questions or issue.

  • Profile Image

    Answered by lokalninaturalni on April 11, 2017 at 02:13 PM

    Hi,

    The problem occurs not only on my computer but we get signals from our potential customers unfortunatelly.

    The problem is most apparent as you try to expand the list named for example "Warzywa świerze i kiszonki" (first one) or "Wędliny tradycyjne..." (second one). Only after espanding these lists you can choose the products that shoud be part of the order. The form practically stops running, you have to wait a long time, and the customers are do not proceeding orders further.

     

    Regards and waiting for response

  • Profile Image
    JotForm Support

    Answered by liyam on April 11, 2017 at 05:26 PM

    If your form's autofill settings is not necessary on your form, can you disable this and let us know if this will fix your problem about your form hanging?

    Thanks.

  • Profile Image

    Answered by lokalninaturalni on April 11, 2017 at 07:44 PM
    Many thanks, works great now.
    I have one more issue. I dom't know why but the form sometimes cuts the
    last product - please find attached file where it's presented.
    How to resolve this problem?

    Regards
    Krystian[image: Obraz w treści 1]
    2017-04-11 23:26 GMT+02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 11, 2017 at 11:53 PM

    Great!

    We'll answer your next question to a separate thread here https://www.jotform.com/answers/1117142.