- primaimranAsked on April 11, 2017 at 08:44 AM
form submitting, but not sending email to my email
- JotForm DeveloperHelenAnswered on April 11, 2017 at 10:18 AM
Thank you for contacting us.
I've checked your recipient e-mail address that "firstname.lastname@example.org" and it was not in our Bounce List.
Also, I've sent a test submission to your form(please ignore it). When I checked the e-mail logs, my test submission sent to your e-mail address successfully.
In addition, if you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address that is registered with your Jotform account profile. Instead, you must make an actual submission on your live form to test the newly added recipient email address you are setting up in the form if different.
If you have any questions or issue, please do not hesitate to contact us.