What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I did not receive Notification e-mails

    Asked by primaimran on April 11, 2017 at 08:44 AM

    form submitting, but not sending email to my email

    Page URL:
    https://form.jotform.me/jsform/62022330475445

  • Profile Image
    JotForm Developer

    Answered by Helen on April 11, 2017 at 10:18 AM

    Hello,

    Thank you for contacting us.

    I've checked your recipient e-mail address that "manohargroup@gmail.com" and it was not in our Bounce List. 

    Also, I've sent a test submission to your form(please ignore it). When I checked the e-mail logs, my test submission sent to your e-mail address successfully. 

    In addition, if you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address that is registered with your Jotform account profile. Instead, you must make an actual submission on your live form to test the newly added recipient email address you are setting up in the form if different.

    If you have any questions or issue, please do not hesitate to contact us.