What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade my account into the Free plan?

    Asked by iccbinghamton on April 11, 2017 at 09:13 AM

    How can I cancel my subscription and go back to free subscription

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    JotForm Support

    Answered by candy on April 11, 2017 at 10:45 AM


    As I've checked your account, I have seen that you are paying your subscription via PayPal. Also, your account downgrade has already scheduled for 26.04.2017.

    Please find related guide regarding how to cancel PayPal subscription not to continue to pay the service: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    If you need any further assistance, do not hesitate to contact us.