- iccbinghamtonAsked on April 11, 2017 at 09:13 AM
How can I cancel my subscription and go back to free subscription
- JotForm SupportcandyAnswered on April 11, 2017 at 10:45 AM
As I've checked your account, I have seen that you are paying your subscription via PayPal. Also, your account downgrade has already scheduled for 26.04.2017.
Please find related guide regarding how to cancel PayPal subscription not to continue to pay the service: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
If you need any further assistance, do not hesitate to contact us.