What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for a two year premium service, but it has dissapeared!

    Asked by Robdeane17 on July 05, 2012 at 12:39 PM

    My plan has reverted back to the basic plan and I recently had to pay extra to accomodate traffic and storage.


    Can you look at this for me please?  I upgraded in December



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    Answered by gori-mathew on July 05, 2012 at 02:02 PM

    Hi Rob;

    Your account is on Premium package and active.