What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is disabled for meeting my SSL quota -

    Asked by AmandaLKK on July 05, 2012 at 12:44 PM

    I created new forms, without the Secure SSL submission format and you're still not allowing any submissions. I don't want the SSL anyway I don't know how I even ended up with that. Can someone please fix this for me? I don't get enough submissions to justify $10/month or more. Thanks!


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    Answered by AmandaLKK on July 05, 2012 at 12:47 PM

    I didn't check the box for SSL so I have no idea why this is happening. 

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    JotForm Support

    Answered by Goldo on July 05, 2012 at 12:59 PM

    I have reduced your SSL count to 5 (just this one time) and your forms should be working fine by now. But please make sure you are not using the SSL version to any of your form.

    SSL version are using https:// on the form url, so may I kindly ask you to check your forms.

    To disable SSL to a particular form, go to Setup & Embed > Embed Form and untick Secure Form. After that you may need grab a new code and embed the form to your website.

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    Answered by AmandaLKK on July 05, 2012 at 02:30 PM

    That was unchecked for all of my forms. So I have no idea why it happened. But thank you for fixing it.