What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my jotform not available through firewall

    Asked by ArmedForcesDayIndy on April 11, 2017 at 10:43 AM

    My website is a secure HTTPS site. My site displays fine through my U.S. Army National Guard firewall. However, the jotform plugin does not display. Is there a way to make this form secure so that it's view-able through our firewall?

    The website is https://www.armedforcesdayindy.org 

    Thank you. 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 11, 2017 at 01:11 PM

    I've checked your form and I can see it displays on my end, JotForms are already loaded under secure links "HTTPS" so the form should display on your end too since there should not be any conflict. 

    I would also suggest you to check any security filter on your end in case the JotForm domain is blocked. 

    Does the form work if you open the direct link? 

    If possible, you could also try embedding your form using the iFrame method, this guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please, try removing the JavaScript code and paste only the iFrame code on your webpage, here's an example: 












    Hope this helps.