Why is my jotform not available through firewall

  • Profile Image
    ArmedForcesDayIndy
    Asked on April 11, 2017 at 10:43 AM

    My website is a secure HTTPS site. My site displays fine through my U.S. Army National Guard firewall. However, the jotform plugin does not display. Is there a way to make this form secure so that it's view-able through our firewall?

    The website is https://www.armedforcesdayindy.org 

    Thank you. 

     

     

  • Profile Image
    Kevin_G
    Answered on April 11, 2017 at 01:11 PM

    I've checked your form and I can see it displays on my end, JotForms are already loaded under secure links "HTTPS" so the form should display on your end too since there should not be any conflict. 

    I would also suggest you to check any security filter on your end in case the JotForm domain is blocked. 

    Does the form work if you open the direct link? 

    If possible, you could also try embedding your form using the iFrame method, this guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please, try removing the JavaScript code and paste only the iFrame code on your webpage, here's an example: 

    <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:4680px;

          border:none;"

          scrolling="yes">

        </iframe>

    Hope this helps.