- CampUtmostAsked on April 11, 2017 at 11:07 AM
- JotForm SupportKevin_GAnswered on April 11, 2017 at 01:33 PM
That happens when you have integrated your form and your submitter closed the page without completing the payment, all these submissions will be flagged as incomplete.
When you manually complete a submission, then you will see that one listed in the submissions grid, when you manually complete a submission then the payment will not be processed.
You may also get more info about incomplete payments on this guide: https://www.jotform.com/help/135-How-to-view-incomplete-payments
Please, if you have any question, let us know.