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CampUtmostAsked on April 11, 2017 at 11:07 AM
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Kevin Support Team LeadReplied on April 11, 2017 at 1:33 PM
That happens when you have integrated your form and your submitter closed the page without completing the payment, all these submissions will be flagged as incomplete.
When you manually complete a submission, then you will see that one listed in the submissions grid, when you manually complete a submission then the payment will not be processed.
You may also get more info about incomplete payments on this guide: https://www.jotform.com/help/135-How-to-view-incomplete-payments
Please, if you have any question, let us know.