What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving autoresponders?

    Asked by cglabs on April 11, 2017 at 01:18 PM

    I have created my Auto Response, sent myself a 'Test' and it seems fine.  However webcast registrants are not receiving the Auto Response.  The registration form and thank-you page work fine.

     

    This is urgent.

     

    Thanks,

    Beth 

    Page URL:
    https://form.jotform.ca/70865837073263

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    JotForm Support

    Answered by Nik_C on April 11, 2017 at 03:25 PM

    I checked your form and the problem is in recipient field, currently, it's 'Title' and it should be email:

    I changed that for you, so please test and let us know how it worked.

    Thank you!