Are payment transactions through your service secure?

  • randywg
    Asked on April 11, 2017 at 2:30 PM

    I can't seem to find anything on your site that speaks to the level of security for transactions, particularly those with credit card payments.  How can we find whether or not those transactions are secure?

  • AIDAN
    Replied on April 11, 2017 at 5:23 PM

    Please note that we take security very seriously. JotForm is PCI DSS compliant and we have PCI Service Provider Level 2 certificate and we're happy to provide the certificate to our clients who would need it for their payment gateway.

    Please also note that we do not process the payment information, it is transferred securely according to a set of standards by the payment service to their servers and the information is not logged into ours. We have no access to the Credit Card information submitted.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • randywg
    Replied on August 1, 2017 at 2:43 PM
    May I receive a copy of this certificate?
    Thanks!
    Ben Harmon
    Woodhaven
    ...
  • randywg
    Replied on August 1, 2017 at 3:43 PM
    What are the gateways that are certified to integrate with your payment platform? Is there a list you can provide?
    Thanks!
    Ben Harmon
    Woodhaven
    ...
  • AIDAN
    Replied on August 1, 2017 at 4:54 PM

    May I receive a copy of this certificate?

    Which payment gateway requested that you provide them with our PCI Service Provider Level 2 certificate?

    What are the gateways that are certified to integrate with your payment platform? Is there a list you can provide?

    You may find a list of our supported payment integrations here: https://apps.jotform.com/category/payment_processing

    If you need further assistance please let us know. We will be happy to help. Thank you.