What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are payment transactions through your service secure?

    Asked by benh on April 11, 2017 at 02:30 PM

    I can't seem to find anything on your site that speaks to the level of security for transactions, particularly those with credit card payments.  How can we find whether or not those transactions are secure?

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    JotForm Support

    Answered by AIDAN on April 11, 2017 at 05:23 PM

    Please note that we take security very seriously. JotForm is PCI DSS compliant and we have PCI Service Provider Level 2 certificate and we're happy to provide the certificate to our clients who would need it for their payment gateway.

    Please also note that we do not process the payment information, it is transferred securely according to a set of standards by the payment service to their servers and the information is not logged into ours. We have no access to the Credit Card information submitted.

    I hope this helps. If you need further assistance please let us know. Thank you.