What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my 1st form was disabled???

    Asked by oslynn on April 11, 2017 at 02:35 PM

    Good Afternoon,

    I am attempting to access my Make A Payment Form that I have linked to my website, however it says "Disabled" ??

    Please help, my clients are trying to reach me using this form.


    Go to "Make A Payment"

    It initially worked, I am not sure what has changed.

    Thank You in advance for your assistance

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ktyaguirre on April 11, 2017 at 03:13 PM

    Thank you for contacting us!

    Your account was suspended because it was requesting credit card information on plain text fields.

    You can use payment integration for payments with credit cards:


    The link will help you with the How to's.

    Your account is active. Your form is cleared. You may continue to develop it.

    May you refrain from requesting this type of information on plain text fields. It is not allowed in our

    Terms of Use


    Thank you.