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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I make my paypal integration default to family and friends?

    Asked by abboogie on April 11, 2017 at 04:57 PM

    I do not want to make people pay a fee for registration, and I do not want to pay a fee. I thought the paypal would automatically default to "family and friends" but it did not when I tested it. What's a way to get around this? 


    I thought about doing the purchase order widget, but I rather have them redirected automatically to pay.

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    JotForm Support

    Answered by Kevin_G on April 11, 2017 at 07:15 PM

    I'm not sure if understood correctly your question. 

    Do note that if you have added the PayPal integration to your form and it's filled, the form will be redirected to PayPal payment page, if the payment field is not required and it's not filled then the submission will simply go through. 

    I can understand that you do not want to charge your submitter, you could display your products or options in basic fields instead of using a payment integration, otherwise, if an option in the payment field is selected they will be redirected to the payment page. 

    If you have a field in your form where you are able to identify the customer type, then you could use conditions to show or hide the payment section, this way if the payment section is hidden the form will not redirect to the payment page, it will do it only if it's been filled. 

    Here's a guide that will help you with showing questions based on user's answers: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer 

    However, you may also provide us more details about it, we will be glad to help you.