Why am I intermittently not receiving email notification of a form submission?

  • Profile Image
    woodhaventeam
    Asked on July 05, 2012 at 03:24 PM

    When an application is submitted, the user receives an email indicating that their submission has been received. On the other end, however, we are not receiving notifcation that an application has been submitted. This happens intermittently, not all of the time. 

     

    I have double checked the email addresses and they're correct, and we are notified when we receive spam and the messages have not gone there.

     

    Can you help me figure out what is going on and how to fix the problem? 

     

    Thanks!

  • Profile Image
    Mike_T
    Answered on July 05, 2012 at 06:11 PM

    Thank you for contacting us.

    It is possible that your mail service provider is filtering some emails from "not real" senders. You may try to switch your Notifications Sender E-mails to "real" noreply@jotform.com sender email address to see if that makes any difference.

    Another option that you can use is to ask your mail service provider to whitelist JotForm IPs.

    Please feel free to contact us if you need any further assistance on this.

  • Profile Image
    guest_30096612720043
    Answered on January 13, 2013 at 01:03 PM

    JA FIZ ALGUNS TESTES MAS NAO RECEBEMO EMAIL EM MINHA CAIXA DE ENTRADA, SOMENTE NA CONTA DO SITE.

    PODEM VERIFICAR PARA MIM?

  • Profile Image
    jeanettebmz
    Answered on January 13, 2013 at 01:57 PM

    @ guest_30096612720043

    You are writing from a guest account , can you please tell me if your already have a form embedded into a webpage? can you share the webpage's URL? 

    Also, plese open a new thread so we can take your case separately

  • Profile Image
    alves2009
    Answered on January 13, 2013 at 02:43 PM

    http://superonlineremunerado.blogspot.com.br/

    Fico no aguardo. 

  • Profile Image
    alves2009
    Answered on January 13, 2013 at 02:45 PM

    JA FIZ ALGUNS TESTES MAS NAO RECEBEMO EMAIL EM MINHA CAIXA DE ENTRADA, SOMENTE NA CONTA DO SITE.

    PODEM VERIFICAR PARA MIM?

    http://superonlineremunerado.blogspot.com.br/

     

  • Profile Image
    pinoytech
    Answered on January 13, 2013 at 03:24 PM

    Hi alves2009,

    Your email address: renda**********onlie@gmail.com is in our bouncelist which causing this issue and I'll remove it for you.

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t=o reach does not exist. Please try\n5.1.1 double-checking the recipient's e=mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h=ttp://support.google.com/mail/bin/answer.py?answer=3D6596 gn4si3618910qab.1=1"

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image
    guest_30096612720043
    Answered on January 13, 2013 at 08:53 PM
    Meu endere de email rendaextrasuperonline@gmail.com
    Verifica se esta correto para mim.
    Obrigado mais uma vez.
    2013/1/13 JotForm Support Forum
  • Profile Image
    alves2009
    Answered on January 13, 2013 at 08:55 PM

    Meu email é rendaextrasuperonline@gmail.com 

    Como fazer para consertar?

  • Profile Image
    idarktech
    Answered on January 13, 2013 at 10:50 PM

    @alves2009

    It is happening on your mini contact form? If so, please check your notification settings and set a sender name on it. That might help.

    I have also created a test with your form, check if the test notification landed to your gmail.

    I would also suggest to check the following article as it may help fixed this email issues.

    How to setup email alerts to prevent "emails not being received" issues

    Thanks!

  • Profile Image
    guest_30130786957056
    Answered on January 14, 2013 at 01:14 AM

    How can i change my email adress 

  • Profile Image
    idarktech
    Answered on January 14, 2013 at 01:27 AM

    @guest_30130786957056 

    Here's how: Finding out E-mail Address used for submission notifications

    If you have any other JotForm related questions, feel free to open a new thread.

    Thanks!