What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my survey forms are disabled for some reason?

    Asked by RebelfishLocal on April 11, 2017 at 06:23 PM

    when I click view form, it is takes me to a page that says form disabled, but my forms are not greyed out which means disabled?

     

    Let me know

    Thanks

    Robert Cortes

    Page URL:
    https://www.jotform.com/RebelfishLocal/NewCustomerIntakeForm

    Screenshot
  • Profile Image

    Answered by Ian on April 11, 2017 at 10:01 PM

    As already explained by my colleague in the other thread your account got autosuspended because your form "RebelFish Local Social Media Cover Logins" is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I am activating your account for now. You must remove the offending fields/form, or delete the entire form, else you account will be autosuspended again by our Phishing detector tool.