What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email not connecting to forms

    Asked by lisaannmack on April 11, 2017 at 08:27 PM

    This is becoming a reoccurring issue and has caused issues with our customers. Can you see if it can be corrected for the long term? Thanks

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 12, 2017 at 01:04 AM

    Sorry for the inconvenience. 

    For more information regarding about not receiving notifications email, please check this article/guide on: Why-I-am-not-Receiving-Email-Notifications.

    The bounce list is a feature wherein the email address will be added in the list if the emails coming from JotForm are being rejected by the email recipient. One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients. Here are some of the reasons:

    1. Mailbox is full.
    2. Email address is non-existent.
    3. Incorrect email address.
    4. Blocked by your email provider.

    Also, I checked your email history logs and I can see that the email recipient is not in our bounce list anymore. Here's a guide on: How-to-View-All-Your-Form-Email-History

    Hope that helps. If you have questions, please contact us again.