What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription

    Asked by vefernandes on April 12, 2017 at 12:21 AM

    Hello Team


    I would like  to cancel my Bronze upgrade, and return my account to the Free status.


    I have already requested this earlier but its not done.


    Please verify.





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    JotForm Support

    Answered by John_Benson on April 12, 2017 at 03:23 AM

    As per your request, I have now cancelled your account. You will be downgrade back to Free user on April 20, 2017. After that, you will not be automatically charged again with $19.00 to your account.

    Hope that helps. If you have questions, please contact us again.