What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the forms limit apply to all forms or just the active ones?

    Asked by mongaakshay on April 12, 2017 at 04:01 AM

    Hi, I am currently on the old premium 90 USD plan.


    It says there is a limit of 25 forms. If I use multiple PDF forms, does this limit still count ?


    Is this limit only for active (enabled) forms or all forms ?

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    JotForm Support

    Answered by AIDAN on April 12, 2017 at 05:15 AM

    The limit in general applies to all active forms, regardless of their nature, and that is why disabled forms do not count in this limit.

    Please also note that if upgraded users are switched, for any reason, to a lesser upgrade status or even the Free status, they would still have their active forms intact, they just won't be able to create more on top of them until they disabled or remove enough forms to get below the new limit.

    I hope this helps. If you need further assistance please let us know. Thank you.