Why are JPG files not being uploaded to DropBox?

  • Profile Image
    yamanagold
    Asked on July 05, 2012 at 05:56 PM

    After configuring my form and doing some tests with MP3 files, the seem to upload to dropbox without any problems.  However when I attempt to test using a JPG file as the attachment, I only have the PDF report being uploaded to dropbox, the JPG is no where to be found.

     

    Also, where do I see all the files that are uploaded to JotForm vs the ones that get sent to dropbox?

     

    Thanks

     

    **EDIT** 

    This may be a problem with Chrome browser.  I was able to get the pictures uploaded using IE.

  • Profile Image
    jeanettebmz
    Answered on July 05, 2012 at 06:25 PM

    We have reported this issue before and the developers are taking care of it

    In the meantime, I would suggest you to put a message in your page stating that it will work better using IE.

    Best regards

    Jeanette

     

  • Profile Image
    yamanagold
    Answered on July 06, 2012 at 09:39 AM

    Thank you.  Can you tell me where I see what is being used in the upload space?  I see about 70 megs being used up but I am not sure where to see the files.

  • Profile Image
    liyam
    Answered on July 06, 2012 at 11:19 AM

    Hello yamanagold.  I checked your account and saw forms that are in the trash tab/folder.  While your forms are still in here (which can still be restored), files submitted on these forms will still occupy your file upload space.

    If you wish to free up your upload space, you should permanently delete these forms in the trash.

    Please let us know if you need further clarifications or if you have other questions or concerns.

    Thanks.

  • Profile Image
    schmag
    Answered on July 06, 2012 at 10:10 PM

    Hello All,

     

    I have the same problem, Jeanette ( a good support person) understand the problem, the problem not is with "IE, Firefox,Chrome" the bug is with jotform :,,( . I have big problem with these bug, please, technial support, fix the problem as urgent!!!! many regards and EXCELENT SERVICE.

     

  • Profile Image
    liyam
    Answered on July 07, 2012 at 07:52 AM

    Hello schmag.  Thank you for your comment.  As stated by Jeanette, the issue has been forwarded to the development team.  Rest assured, once we have updates on this matter, we'll sure to let you know.

    Thank you for your patience.

  • Profile Image
    schmag
    Answered on July 07, 2012 at 08:59 AM
    Hi liyam,
    Thanks for your answer. As you know, we need a "timme" to resolve these issue. For us, is very critical these bug, because, we work with upload option and we have paid plan with jotform.
    If we can't know "the time development solve these bug" we need migrate to other provider.
    Best regards!
    Regards
  • Profile Image
    jeanettebmz
    Answered on July 07, 2012 at 09:40 PM

    Hello again schmag

    I have added up this thread to the open ticket on your thread

    I hope this can help to speed up for the solution

    Cheers!

    Jeanette

  • Profile Image
    schmag
    Answered on July 07, 2012 at 09:48 PM
    En español porfavor que no entiendo nada, jajjaja, gracias
  • Profile Image
    jeanettebmz
    Answered on July 07, 2012 at 09:51 PM

    Ok ,jajaja!

    Saludos hasta Chile!

  • Profile Image
    schmag
    Answered on July 07, 2012 at 09:55 PM
    Gracias! Pero que fue lo ultimo que publicaste?
    Jeanette, pudiste leer lo del ftp que te escribi? Gracias
  • Profile Image
    jeanettebmz
    Answered on July 07, 2012 at 09:58 PM

    Si, si quieres, puedes ir al thread en español, donde en realidad está el ticket

    =)

  • Profile Image
    jeanettebmz
    Answered on July 07, 2012 at 10:01 PM

    AAh  quieres saber lo que quise decir en

    " Hello again schmag I have added up this thread to the open ticket on your thread

    I hope this can help to speed up for the solution"  

     

    VERDAD?  bueno ahi te aviento la traducción:

    "Hola otra vez Schmag, he adicionado este thread al tiquete abierto en TU thread . Espero que esto ayude a aligerar la solución"