What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unique submission is not enabled but form still shows "Multiple submissions are disabled"

    Asked by SCARHS on April 12, 2017 at 09:55 AM

    Hi support,

     

    We have an issue with this form:

    https://form.jotform.com/62736742892265

     

    It seems like a user tried to enter a submission and it was denied because it was already enter.

    The issue is that I did not activate the option to check double entry.

    Please take look into it.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 12, 2017 at 12:05 PM

    Hello SCARHS,

    I did check your form and you have not configured "Unique Submission" or "Unique Question" to prevent multiple submissions. 

    I also went ahead and tested your form by submitting it twice and I am able to replicate the issue you are having. First submission was accepted but when I tried to submit the form second time, it shows message that multiple submission is disabled. Please check the screenshot below:

     

    I am not sure what is causing this issue. I am reporting it to our backed team we will get back to you as soon as we have any update from them.

    Thank you!

     

     

  • Profile Image

    Answered by SCARHS on April 18, 2017 at 01:32 PM

    Any updates on this issue?

    We found out that Internet explorer is the culprit but only a specific version. Following if the information about this browser. 

    http://browser-information.online-domain-tools.com/link/bf511ego9n4Q3OkR2/

     

     

    This issue is getting frustrating as some user can't enter any new submission because of this bug.

     

     

  • Profile Image
    JotForm Support

    Answered by david on April 18, 2017 at 03:00 PM

    This has been assigned to a developer and given a rather high priority.  As soon as they have a chance to address the ticket, they will update you here. 

  • Profile Image

    Answered by SCARHS on April 20, 2017 at 02:22 PM

    The form now denies user even on chrome.

    The form is basicly unusable. Please help 

    Can you escalate this? My users are getting angry.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2017 at 03:33 PM

    I've fixed it. Please test and confirm. The unique limit is configured in the old form builder. The new form builder didn't clear it somehow. 

  • Profile Image

    Answered by SCARHS on April 24, 2017 at 09:44 AM

    I confirm that the fix worked.

    Please close ticket and thank you for the support.