- SCARHSAsked on April 12, 2017 at 09:55 AM
We have an issue with this form:
It seems like a user tried to enter a submission and it was denied because it was already enter.
The issue is that I did not activate the option to check double entry.
Please take look into it.
- JotForm Supportashwin_dAnswered on April 12, 2017 at 12:05 PM
I did check your form and you have not configured "Unique Submission" or "Unique Question" to prevent multiple submissions.
I also went ahead and tested your form by submitting it twice and I am able to replicate the issue you are having. First submission was accepted but when I tried to submit the form second time, it shows message that multiple submission is disabled. Please check the screenshot below:
I am not sure what is causing this issue. I am reporting it to our backed team we will get back to you as soon as we have any update from them.
- SCARHSAnswered on April 18, 2017 at 01:32 PM
Any updates on this issue?
We found out that Internet explorer is the culprit but only a specific version. Following if the information about this browser.
This issue is getting frustrating as some user can't enter any new submission because of this bug.
- JotForm SupportdavidAnswered on April 18, 2017 at 03:00 PM
This has been assigned to a developer and given a rather high priority. As soon as they have a chance to address the ticket, they will update you here.
- SCARHSAnswered on April 20, 2017 at 02:22 PM
The form now denies user even on chrome.
The form is basicly unusable. Please help
Can you escalate this? My users are getting angry.
- JotForm SupportWelvinAnswered on April 20, 2017 at 03:33 PM
I've fixed it. Please test and confirm. The unique limit is configured in the old form builder. The new form builder didn't clear it somehow.
- SCARHSAnswered on April 24, 2017 at 09:44 AM
I confirm that the fix worked.
Please close ticket and thank you for the support.