- Foto1ProPhotoAsked on April 12, 2017 at 10:50 AM
I tried processing a payment and it said cannot complete purchase at this time please return to merchant for different payment method. Im thinking it is cause i'm under regular paypal instead of express but i don't want to have to type all my products in again. is there and easy way to change it?Page URL:
- JotForm SupportBJoannaAnswered on April 12, 2017 at 01:15 PM
Currently your form has BrainTree payment integration. If you want to use PayPal Express instead of BrainTree, you will have to remove BrainTree payment filed and add Paypal Express.
You will not have to type your products again. They will be saved when you remove BrainTree and they will be automatically added to you new payment field. Here is my cloned form with Paypal Express payment field: https://form.jotformpro.com/71015061422945
Feel free to clone it.
This guides can help you to integrate your form with Paypal Express:
Please note that when you remove field from the form all data associated with that field will be deleted from submission page of your form.
I would suggest you to download your data, before you remove field from your form.
Hope this will help. Let us know if you need further assistance.