What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our form is integrated with Salesforce but no new leads are being created

    Asked by lbporter on April 12, 2017 at 11:19 AM
    Hi again. I just spoke with our salesforce building team. The form attached is currently integrated correctly with salesforce but no info is being imported and no new leads are being created. Will you check on this for me and let me know what the issues are? Thank you. https://form.jotform.me/70463484634460
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    JotForm Support

    Answered by Welvin on April 12, 2017 at 11:40 AM

    I have tested the form out. Please ask your SalesForce team to check if my name has been added there. They should check the newly created leads section. If no leads have been created, please try to edit or re-integrate the form with Salesforce and just map the name and email fields. Test the form with a different email and check if that works. 

    The Lead Source is mapped with a Dropdown field in the form. Make sure that Lead Source is also a dropdown in your SalesForce section. The field type should match to each other. 

    Please do let us know how it goes.

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    Answered by Daniel  on April 18, 2017 at 05:58 PM

    I have checked with our salesforce team and still no new lead is being created. With the form listed above will you check if the test submissions are being logged? And if so are they showing errors? If not I'd like to put someone in contact with our SF case manager so we can resolve the issue. 

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    JotForm Support

    Answered by Chriistian on April 18, 2017 at 11:27 PM

    I did a test submission your form (https://form.jotform.me/70463484634460). Can you please check if the lead is being created? If still doesn't, please make sure that Salesforce integration is properly set up on your form and fields are correctly mapped. Here's a guide on Flexible Data Integration With Salesforce.

    Regards.