Form data not capturing????

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    wintertong
    Asked on April 12, 2017 at 12:08 PM

    Hi, I raised this earlier. This is a live form and it is rather embarrassing if we have got to ask them to do it again?  

    I logged in earlier there were 17 now it is showing only 3? When you view the submissions nothing shows up. However, if I log in using IE it seems to show 4 users. I am nervous about enabling the live link again incase we can't view the submissions.

     

  • Profile Image
    david
    Answered on April 12, 2017 at 02:31 PM

    I checked your form and the submission totals look to be correct.  When I viewed the email history for the form though, it does indeed look like there should be more submissions.  I tried submitting the form and the data was forwarded as expected.

    Try loading the site from the following URL

    https://eu.jotform.com

    You should be able to view your data when loaded from there.