What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form data not capturing????

    Asked by wintertong on April 12, 2017 at 12:08 PM

    Hi, I raised this earlier. This is a live form and it is rather embarrassing if we have got to ask them to do it again?  

    I logged in earlier there were 17 now it is showing only 3? When you view the submissions nothing shows up. However, if I log in using IE it seems to show 4 users. I am nervous about enabling the live link again incase we can't view the submissions.


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    JotForm Support

    Answered by david on April 12, 2017 at 02:31 PM

    I checked your form and the submission totals look to be correct.  When I viewed the email history for the form though, it does indeed look like there should be more submissions.  I tried submitting the form and the data was forwarded as expected.

    Try loading the site from the following URL


    You should be able to view your data when loaded from there.