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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications from my form submissions

    Asked by dansimrell on April 12, 2017 at 01:25 PM

    Please help!


    Page URL:

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    JotForm Support

    Answered by John_Benson on April 12, 2017 at 03:27 PM

    I checked your email history logs and I can see that the email recipient dks@***architects.com is in the bounce list. See image below:

    I have now removed the email from the bounce list. Please check this article/guide for more information on: Why-I-am-not-Receiving-Email-Notifications.

    Also, please try to fill up the form manually and click the submit button to test if the email recipients can receive notifications email. 

    Hope that helps. If you have questions, please let us know.