What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form won't submit

    Asked by jdbirge on April 12, 2017 at 02:12 PM

    I created a form but it won't submit - a client told me it wasn't working and then I tried it also.  It just says "please wait".


    What can I do to fix it?  It's not on my website - I just am sending the link to people....



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    JotForm Support

    Answered by Mike on April 12, 2017 at 04:12 PM

    Thank you for contacting us.

    Is this happening with embedded form? Could you please provide us with a link to the web page with your form?

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    Answered by jdbirge on April 12, 2017 at 04:31 PM

    NO, it is not embedded.  I emailed the link to someone and I tested it myself and cleared caches and then tried a different browser.  It still happens.



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    JotForm Support

    Answered by Mike on April 12, 2017 at 06:30 PM

    There is an issue with Encrypt Form Data option on your form. If you do not need that option just turn it off.

    If you would like to use the form encryption, switch it from Yes to No, and then back to Yes. It should ask you to generate encryption keys.

    It is important to keep a private key file in a safe and secure place. If you lose the private encryption key, your data is gone.

    Related guide:

    Encrypted Forms and How to Use Them

    If you need any further assistance on this, please let us know.