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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the "Processor Decline" error message about?

    Asked by prsaexcals on April 12, 2017 at 02:20 PM

    One of the individuals trying to submit a form is getting an error message that says "Processor Decline" - I can't see any issue with the form, and others are coming in. Looking for some assistance as to what might be the issue.

     

    Thank you,
    Stacy VanBlarcom
    PRSA Buffalo Niagara

    Page URL:
    https://form.jotform.com/63365082183153

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    JotForm Support

    Answered by Nik_C on April 12, 2017 at 04:39 PM

    That means that the Payment processor declined the card. It can be that the credit card doesn't have enough money, it is expired or something else.

    If you have any further questions please let us know.

    Thank you!