What is the "Processor Decline" error message about?

  • prsaexcals
    Asked on April 12, 2017 at 2:20 PM

    One of the individuals trying to submit a form is getting an error message that says "Processor Decline" - I can't see any issue with the form, and others are coming in. Looking for some assistance as to what might be the issue.

     

    Thank you,
    Stacy VanBlarcom
    PRSA Buffalo Niagara

    Page URL: https://form.jotform.com/63365082183153
  • Nik_C
    Replied on April 12, 2017 at 4:39 PM

    That means that the Payment processor declined the card. It can be that the credit card doesn't have enough money, it is expired or something else.

    If you have any further questions please let us know.

    Thank you!