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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Text Field: Why text added to the form is not included in email notification?

    Asked by antazb on April 12, 2017 at 03:21 PM

    I have gone in and updated a form, actually added an addendum for a particular client. I published it so seems that should update it. I even tried a second time to just grab the link and copy and sent that to my client. I see the form the way i want it. When it comes back from my client, it is not the updated version. It has left out the added part. What have I done wrong.   

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    JotForm Support

    Answered by Kevin_G on April 12, 2017 at 05:39 PM

    I've checked your form and seems like you have added the text using the "Text" field, do note that this is not included automatically in the email notification, you will need to edit the email template and include the desired text as well. 

    As a workaround you could also add the Narrative Fields widget to display the text in your form, the widget will allow you to include its text in the email notification too: 

    Hope this helps.