What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a limit to the size of an uploaded file.

    Asked by Nancy Caulfield on April 12, 2017 at 06:37 PM

    In testing my live form, I asked my daughter to submit the form with a file.  She tried to upload a video file of 579.7 MB. when she selected the submit button, the form hung at Please wait for a long time and then finally she got a message that said,"... there are incomplete values in your form. Please go back & fix." Then, when she clicked "go back" it's a blank form?

    1.  Is there a file size limit?

    2.  When she clicks Go Back, the form should not be blank.

    When she submits the form with a smaller file 12.5 MB it all worked correctly.  

    I need to know if I need to let ppl uploading files that there is a limit to the file size and if so, what is it?

     

     

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    JotForm Support

    Answered by Chriistian on April 13, 2017 at 12:12 AM

    Please allow me to inform you that the JotForm Upload max size is 1 GB or less per file. You can read more in this guide about the JotForm Upload Size Limit: Changing the File Upload Size Limit.

    To prevent this issue you are encountering, please try setting a  minimum and maximum file size limit and see if this helps to solve the issue. 

     

    Let us know if you need further assistance.
    Regards.