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    Box Intergration Not Working

    Asked by designtoapp on April 12, 2017 at 09:20 PM

    Hi,

    I have a form. Files uploaded aren't going to Box. I try deleting the integration but now it won't let me add it back. It just says, "Authentication Failed! Please check your credentials." I even logged out and logged back in. Please help.

    Thank you!

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    Answered by Ian on April 13, 2017 at 01:59 AM

    The error usually occurs when the Login information for Box is entered incorrectly.

    If you have enable 2 step verification for box account then you need to disable it first.

    Please login to your Box account. Access your security settings and try to disable the 2-step verification and revoke grant access settings. After that, re-integrate the form with Box.

    https://app.box.com/settings/security

    There are the defaults, please do the same:

    Also try to do a hard refresh (CMD+SHIFT+R  for MAC or CTRL+F5 for Windows)

    Let us know if that helps.

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    Answered by designtoapp on April 13, 2017 at 06:37 PM

    Nothing worked. I know my password works because I can sign in directly to Box's website with it. ALso 2-step verification is off.

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    Answered by Ian on April 13, 2017 at 08:39 PM

    I got the update from the developers that the issue is fixed.

    Please check again and let us know if you continue facing issue.

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    Answered by designtoapp on April 13, 2017 at 09:21 PM

    It still won't work.

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    Answered by Ian on April 13, 2017 at 10:41 PM

    I am escalating the issue to Development team so they can look into it and update you through the same ticket.

     

     

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    JotForm Developer

    Answered by erhan on April 19, 2017 at 08:57 AM

    Hi,

    It should be a temporary issue. I cannot replicate any problem with Box integration. Please let us know if it is still persists.

    Best.