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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to create form for payment authorization?

    Asked by selectivecouriers on April 13, 2017 at 06:39 AM

    Hi,

     

    I need to gain an authorisation only to collect card details and charge late. I'm not getting that option.

    So if you can help me that would be great. Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 13, 2017 at 07:27 AM

    Hello selectivecouriers,

    Yes it is possible to achieve your requirement of payment authorization but please note that it is only possible in following payment tools:

    PayPal

    Stripe

    Authorize.Net

    You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by selectivecouriers on April 13, 2017 at 07:31 AM

    Thanks Ashwin, 

     

    I'm using Stripe and when I choose the Additional Gateway Settings, I don't have that option Authorization Only.

    Do I maybe have to have paid Jot Form account?

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    JotForm Support

    Answered by ashwin_d on April 13, 2017 at 08:00 AM

    Hello selectivecouriers,

    Please note that you should disable "Charge Customer Immediately" in your stripe payment question. Please check the screenshot below:

     

    When the form is submitted, customer will not be charged immediately. You need to go to your form's submission page and charge customer from there. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by selectivecouriers on April 13, 2017 at 08:09 AM

    I did that and still not getting the option.

     

     

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    JotForm Support

    Answered by Nik_C on April 13, 2017 at 10:28 AM

    I tested that option and it is working fine, once the form is submitted pending submission is created:

    Could you please check again.

    Thank you!

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    Answered by selectivecouriers on April 13, 2017 at 07:44 PM

    I understand but can you see on my screenshot that there's no Authorisation only option at all. I can't do anything without not having that option.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on April 14, 2017 at 12:15 AM

    Hello selectivecouriers,

    There is no "Authorization Only" option in Stripe payment tool. You should select "NO" in "Charge Customer Immediately" under "Additional gateway setting of your stripe payment question. Here is a screenshot which should help you:

     

    Thank you!

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    Answered by selectivecouriers on April 14, 2017 at 01:39 AM

    Hi Ashwin,

     

    OK that's the answer after all. However, I don't have a product but I charge for a courier service with various prices every time. How do I go about it?

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    JotForm Support

    Answered by ashwin_d on April 14, 2017 at 03:07 AM

    Hello selectivecouriers,

    Yes it is possible to achieve your requirement. Here are the steps you need to follow:

    #1. Add Strip payment question in your form and connect it with your stripe account.

    #2. Select "Payment Type" as "User Defined Amount".

    #3. Input "Payment Box Sub Label" value which you want to display in form.

    #4. Under "Additional Gateway Settings", select No for "Charge Customer Immediately".

    #5. Once you receive the submission, you can go to your form's submission page and charge customer by clicking on "Charge customer now" link. Please check the screenshot below for all the steps which should help you: 

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by selectivecouriers on April 14, 2017 at 07:48 AM

    Thank you so much for your help Ashwin! It should work now.