What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have a form returned by a client but no details are showing?

    Asked by blueprintrehearsals on April 13, 2017 at 06:42 AM

    Client has confirmed Jot Form has been completed and submitted but we have not received. There is one form in our submissions folder (screen shot attached) with no information on there, can this be retrieved or do we need client to re-submit?

    Page URL:
    https://eu.jotform.com/submissions/61883113852356

    Screenshot
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    Answered by Sven on April 13, 2017 at 07:46 AM

    I have checked your mail log, and these are the submission emails that were sent from our side:

    I also checked your email and it's not in the bounce list, so if the user had submitted the form, you would have received a notification email.

    As for the empty submission, can you please provide the submission ID so we can check what's the issue? Did you receive a notification email for that empty submission? 

     

    Thank you.