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    Notification e-mails are not being received

    Asked by HillLTD on April 13, 2017 at 09:31 AM

    HI!  We've got a form up and running with paypal integration and are in the midst of a donation fund drive. For some reason, yesterday, out of the blue, our notification e-mails stopped coming in. The donations are going through, and the form seems to be working properly, but we are not being notified via e-mail, which is making bookkeeping a bit of a headache. Please help!

    Page URL:
    https://lrvna.org/need/

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    JotForm Support

    Answered by Aury on April 13, 2017 at 10:58 AM

    Hello,

    You were not receiving email notifications as the email address was in bounce list, I have checked your account and noticed the email is removed from bounced, hence, you should continue to receive notifications.

    Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Best Regards.