What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Display Jerking

    Asked by JMoey on April 13, 2017 at 10:02 AM

    When the user select the Renewal Form from my site it was jerking. It is located on the top right hand of my Home Page. Please refer attachment.

    Page URL:

  • Profile Image

    Answered by Ian on April 13, 2017 at 12:05 PM

    I could not find the screenshot attached. The attachments sent through email do not become part of the forum thread.

    To attach the image please follow the steps mentioned below :

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button


    3. Click on Choose File and look in your local folders.

    4. Click on Submit




  • Profile Image

    Answered by JMoey on April 13, 2017 at 09:44 PM
    Sorry for my mistake. Attached herewith is the screenshot.
    I noticed this jerking appears in Chrome and Safari browser but not Firefox.
  • Profile Image

    Answered by Ian on April 13, 2017 at 11:34 PM

    I still don't see the screenshot attached with the post.

    However, I still visited http://www.jvm.com.my  and below is the screencast of what I see at my end :



    I could find the jerking effect you mentioned.

  • Profile Image

    Answered by JMoey on April 14, 2017 at 01:44 AM
    Pls click “Renew My Policy” top right hand next to the search icon. From the Renew My Policy page try scroll up.Once you scroll up it jerks.
  • Profile Image

    Answered by Ian on April 14, 2017 at 03:00 AM

    Could you please try embedding IFrame code to the page and let us know, if that fixes the issue?

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    Answered by JMoey on April 14, 2017 at 04:44 AM
    After copying the Iframe code paste it to where? Please be specific.
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    Answered by Sven on April 14, 2017 at 04:57 AM

    Please try embedding the iFrame code into your webpage, where you would like to place your form. The same way you embedded the form to your website, but this time replace that code with the iFrame code. 

    Here's a detailed guide:



    Also, this might be of help for you:




    Thank you.