Not receiving email notifications.

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    RichBitch
    Asked on April 13, 2017 at 10:28 AM

    Hi, is there a problem with email notifications, I am not receiving them today after people make a booking via my form.  I should receive an email to my one.com account and hotmail.com account when people book dinner and show, but receiving nothing to either email address.  Please advise what I need to do to fix this, as I may be missing bookings.  I was receiving them fine upto now. Thank you

     

    Edited to add.  One of the missing emails has just come through, but over half an ahour after the form was submitted.  Not on bounce list and nothing in junk folder.

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    david
    Answered on April 13, 2017 at 12:28 PM

    I checked our email logs for both addresses in your form and according to our logs, the emails are being sent successfully.  It sounds like there may just be a delay.  There are no failed emails shown for your submit@ or bookings@ addresses. 

    Let us know if they do not come through soon and we will take another look.