What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications.

    Asked by RichBitch on April 13, 2017 at 10:28 AM

    Hi, is there a problem with email notifications, I am not receiving them today after people make a booking via my form.  I should receive an email to my one.com account and hotmail.com account when people book dinner and show, but receiving nothing to either email address.  Please advise what I need to do to fix this, as I may be missing bookings.  I was receiving them fine upto now. Thank you


    Edited to add.  One of the missing emails has just come through, but over half an ahour after the form was submitted.  Not on bounce list and nothing in junk folder.

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    JotForm Support

    Answered by david on April 13, 2017 at 12:28 PM

    I checked our email logs for both addresses in your form and according to our logs, the emails are being sent successfully.  It sounds like there may just be a delay.  There are no failed emails shown for your submit@ or bookings@ addresses. 

    Let us know if they do not come through soon and we will take another look.