What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my completed form not been received by the intended recipient

    Asked by Paul Carrott  on April 13, 2017 at 11:14 AM

    I completed a reference form via your website from the MCICM in the UK on behalf of one of my employees (Sarah Williams) in order to have her considered for MCICM accreditation.


    Here is the link:



    The form was completed on the 31st of March 2017 and once completed I was taken to a screen saying the form had been completed successfully etc... And some advertising to see if I too would like to create a form.


    Today, around two weeks later I have recieved a call from the MCICM saying no such form was delivered to them and that I have to complete it again which will further delay the referencing process.

    Are you able to please find the completed form from the 31st of March and forward to the intended recipient? If so could I also please receive confirmation of this? As I am hoping the original form will save us time in getting accredited by the MCICM.


    Any help you can provide would be greatly appreciated.


    Kind Regards. Paul Carrott


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 13, 2017 at 01:17 PM

    I have checked submissions of the form you provided and I found mentioned submission. 

    I can only suggest you to contact the owner of the form and ask them to check submission page of their form or their email. 

    Hope this will help.