What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email bounce

    Asked by Judiedwards on April 13, 2017 at 11:52 AM

    I am continually getting messages saying that our email is on your bounce list.  It is a regular gmail email and it keeps getting stuck somehow.  Can someone please clear this us?



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    JotForm Support

    Answered by John_Benson on April 13, 2017 at 02:01 PM

    The email address sandysprings***@gmail.com is not in the bounce list anymore. I checked the email history logs and it is now receiving notifications email.

    Please check this article/guide to learn more on: Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. Let us know if you have questions.